Privacy Policy

1 Data We Collect

suna11 collects personal data from players and visitors to the platform in order to operate its services, process financial transactions, fulfil legal obligations, and provide a safe and personalised gaming experience. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a suna11 account, we collect the following information that you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, collected for the purpose of verifying that you are 18 years of age or older.
• Email address, used for account communications, transaction notifications, and promotional messages where you have opted in.
• Mobile phone number, used for account verification, security alerts, and, where applicable, for processing deposits and withdrawals via bKash, Nagad, or Rocket.
• Preferred username and password (passwords are stored in hashed, salted form and are never accessible in plain text by any suna11 employee).
• City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar), used for market research and localisation of promotional content.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request copies of the following documents. These are processed by our compliance team and stored securely:

• National Identity Card (NID) issued by the Government of Bangladesh.
• Passport (biographical data page).
• Birth certificate, where NID or passport is unavailable.
• Proof of address document (utility bill, bank statement, or official correspondence) dated within the last three months.
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number).

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, suna11 records the following information for transaction processing, fraud prevention, and regulatory compliance:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer).
• Mobile financial service account number or partial card number (last four digits only for card payments).
• Transaction amount in Bangladeshi Taka (BDT).
• Transaction timestamp in Bangladesh Standard Time (BST, UTC+6).
• Transaction reference numbers generated by the payment processor.

1.4 Usage and Technical Data

When you access and use suna11, our servers and analytics tools automatically collect certain technical information:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and browser type and version.
• Pages visited, games played, bet amounts, session duration, and click-path data.
• Referring URL (if you arrived at suna11 from another website).
• Error logs and crash reports generated during your session.

2 How We Use Your Data

suna11 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities and the legal basis on which each rests.

2.1 Marketing Communications

suna11 may send you promotional communications about bonuses, new games, seasonal offers (such as BPL or IPL betting promotions, Eid special bonuses, or Pohela Boishakh offers), and other suna11 news by email or SMS. These communications are sent only where you have given explicit consent at registration or at a later point by updating your communication preferences in your account settings.

You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in any marketing email, adjusting your notification preferences within your account, or contacting our support team directly. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

2.2 Automated Decision-Making

suna11 uses automated processes to detect patterns associated with fraud, money laundering, bonus abuse, and underage gambling. Where an automated process flags an account for investigation, a trained member of our compliance team reviews the case before any significant action (such as account suspension or withdrawal hold) is taken. No account is permanently closed based solely on automated processing without human review.

3 Data Sharing & Disclosure

suna11 does not sell, rent, or exchange your personal data with third parties for their own marketing purposes. We share personal data with external parties only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, suna11 shares necessary transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, and the card processing networks for Visa and Mastercard transactions. These partners process your data solely for the purpose of completing the requested transaction and are bound by strict data security and confidentiality obligations.

3.2 Identity Verification Providers

suna11 may use third-party identity verification services to assist in processing KYC documentation. These providers are contractually required to process your identity data solely for the purpose of verification and to delete it within a defined retention period following completion of the verification process.

3.3 Game Content Providers

The games available on suna11 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, and Hacksaw Gaming. When you play a game from these providers, certain anonymised session data (such as bet amounts, game outcomes, and session timestamps) may be transmitted to the relevant provider's servers for the purpose of game operation and integrity verification. No personally identifiable information beyond what is technically required for game session management is shared with game providers.

3.4 Legal and Regulatory Disclosure

suna11 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory requirement. In such cases, suna11 will disclose only the minimum data necessary to comply with the legal requirement and will, where permitted, notify the affected player of the disclosure.

4 Cookies & Tracking

suna11 uses cookies — small text files stored on your device by your browser — and similar tracking technologies to operate the platform effectively, remember your preferences, and measure how the platform is used. This section explains what types of cookies we use and how you can control them.

4.1 Essential Cookies

These cookies are strictly necessary for the suna11 platform to function. Without them, core services such as account login, session management, game loading, and deposit processing cannot operate. Essential cookies cannot be disabled through our platform — disabling them through your browser settings will prevent you from accessing your account and using the platform.

4.2 Performance and Analytics Cookies

suna11 uses analytics cookies to collect aggregated, anonymised data about how players use the platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is used solely to improve the platform experience and is not linked to any individual player's identity.

4.3 Functional Cookies

Functional cookies allow suna11 to remember your preferences — such as your preferred game category, display language, and notification settings — so that you do not need to re-enter them on every visit. These cookies do not track your activity outside the suna11 platform.

4.4 Managing Cookies

Most modern browsers allow you to view, manage, and delete cookies stored on your device through the browser's settings or privacy menu. Disabling non-essential cookies will not prevent you from using the suna11 platform, but may affect certain preference-related features. Please consult your browser's help documentation for specific instructions on managing cookies.

5 Data Security

suna11 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Encryption in transit: All data transmitted between your device and suna11 servers is encrypted using TLS 1.2 or higher (256-bit SSL), ensuring that your login credentials, personal data, and financial information cannot be intercepted in transit.
• Encryption at rest: Sensitive data fields, including passwords (stored as salted hashes) and payment method details, are encrypted at rest in our database infrastructure.
• Access controls: Access to personal data within suna11's systems is restricted on a strict need-to-know basis. Staff who have access to player data are subject to confidentiality obligations and undergo regular training on data protection best practices.
• Network security: suna11's infrastructure is protected by firewalls, intrusion detection systems, and regular penetration testing conducted by qualified independent security professionals.
• Incident response: suna11 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to the rights and freedoms of affected players, we will notify affected individuals and, where required by applicable law, the relevant authority, without undue delay.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. While suna11 makes every reasonable effort to protect your personal data, we cannot guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

6 Data Retention

suna11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted from active systems or, where deletion is not technically feasible within a reasonable timeframe, anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

Where you request deletion of your account and personal data before the end of the applicable retention period, suna11 will delete or anonymise all data that is not subject to a legal obligation requiring its continued retention, and will confirm the actions taken within 30 days of your request.

7 Your Privacy Rights

As a player on suna11, you have the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations under applicable law, but suna11 is committed to honouring them to the fullest extent possible.

7.1 Right of Access

You have the right to request a copy of the personal data that suna11 holds about you. This is sometimes referred to as a Subject Access Request (SAR). On receipt of a verified SAR, suna11 will provide you with a structured summary of your data within 30 days, free of charge.

7.2 Right to Rectification

If any personal data suna11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly through your account settings panel. For corrections that require staff intervention (such as a legal name change supported by documentary evidence), please contact our support team.

7.3 Right to Erasure

You have the right to request that suna11 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to suna11's legal obligations to retain certain categories of data as described in Section 6.

7.4 Right to Object to Processing

You have the right to object to suna11 processing your personal data where that processing is based on our legitimate interests. In such cases, suna11 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may also object to processing for direct marketing purposes at any time, without providing any justification.

7.5 Right to Withdraw Consent

Where suna11 processes your personal data on the basis of your consent (for example, for sending promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal date.

8 Policy Updates & Contact

suna11 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or feedback from players. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered players via their registered email address or via an in-platform notification.

Your continued use of suna11 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes, you should cease using the platform and may request deletion of your account and personal data as described in Section 7.3.

Previous versions of this Privacy Policy are available on request by contacting our support team. We retain archived versions for a period of five years from the date each version was superseded.

8.1 Contact Details

If you have any questions, concerns, or complaints regarding this Privacy Policy or suna11's data processing practices, please contact us through the following channels:

• Email: [email protected] — for privacy rights requests, complaints, and general privacy enquiries.
• Live Chat: Available 24/7 in English through the suna11 platform, staffed by agents operating on Bangladesh Standard Time (BST, UTC+6).
• WhatsApp: +880 1700 000000 — for urgent account security or privacy concerns.

suna11 is committed to responding to all privacy-related communications within 5 business days. Formal data rights requests will be completed within 30 days of receipt of sufficient information to process the request.