Responsible Gaming
at suna11

1 Our Commitment to Responsible Gaming

suna11 was built on the belief that online gaming should be a source of entertainment — not a source of financial hardship or personal distress. As Bangladesh's trusted online casino and cricket betting platform, we recognise that our responsibility extends beyond providing great games and competitive odds. We are committed to fostering an environment in which every player can make informed, voluntary decisions about their gaming activity.

Responsible gaming is not an afterthought at suna11 — it is embedded in our product design, our customer support training, and our operational policies. Every feature on the platform, from deposit flows to game interfaces, has been reviewed with player welfare in mind. We invest continuously in the tools, processes, and people needed to identify players who may be experiencing difficulty and to provide them with appropriate support.

We encourage all players to treat suna11 as a leisure activity with a defined entertainment budget, in the same way one might budget for a cinema trip or a restaurant meal. Gaming with money you cannot afford to lose, chasing losses, or gambling as a means of escaping stress are patterns we take seriously. If any of these resonate with you, please read the sections below and reach out to our support team — there is no judgement, only help.

2 Age Restriction — 18+ Only

suna11 strictly prohibits access by anyone under the age of 18 years. This policy applies without exception to all games, all betting markets, and all financial transactions on the platform. Gambling by minors is illegal and harmful, and suna11 takes every reasonable measure to prevent it.

Age Verification at Registration

All new players are required to provide their date of birth during account registration. Before any withdrawal is processed, and in many cases before deposit limits are raised, suna11 will request documentary proof of age as part of our Know Your Customer (KYC) process. Accepted documents include:

• National Identity Card (NID) issued by the Government of Bangladesh.
• Valid passport (biographical data page).
• Birth certificate, accepted where NID or passport is not yet available.

Accounts where age cannot be satisfactorily verified will have withdrawals suspended until verification is complete. Accounts confirmed to belong to players under 18 will be closed immediately, all bonuses forfeited, and any deposits returned after review.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to use parental control software to prevent minors from accessing gambling websites. Free filtering tools are available from a number of independent organisations. Always log out of your suna11 account when you are finished playing, and never share your login credentials with anyone, including family members.

3 Player Protection Tools

suna11 provides a suite of configurable protection tools that give you direct control over your gaming activity. All tools are accessible from the Responsible Gaming section of your account settings panel and take effect immediately upon activation unless otherwise stated.

Deposit Limits

You can set a maximum deposit amount for any of the following periods:

• Daily limit: The maximum amount you can deposit in any rolling 24-hour period, calculated in BDT.
• Weekly limit: The maximum amount you can deposit in any rolling 7-day period.
• Monthly limit: The maximum amount you can deposit in any rolling 30-day calendar period.

You may decrease any active limit at any time and the new, lower limit takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day reflection period, during which the existing lower limit remains in force. This cooling-off mechanism is intentional — it gives you time to reconsider before raising your spending cap.

Loss Limits

In addition to deposit limits, suna11 allows you to set a maximum net loss threshold for daily, weekly, or monthly periods. Once your net losses reach the configured threshold, your account is automatically locked for further real-money gaming until the period resets. Loss limits can be decreased immediately; increases require the same 7-day cooling-off period as deposit limit increases.

Session Time Limits

You can pre-set the maximum duration of a single gaming session. When your session reaches the configured time, you will receive an on-screen notification and be automatically logged out. This feature is particularly useful for players who find that time passes quickly during engaging sessions and who wish to maintain a clear boundary between gaming time and other daily activities.

Reality Checks

Reality check notifications appear as an on-screen overlay at intervals you choose (every 30, 60, or 90 minutes). Each notification displays the current session duration, your net win or loss for the session, and the option to continue or end the session. Reality checks are designed to interrupt the immersive flow of gaming and prompt a moment of conscious reflection.

4 Self-Exclusion

Self-exclusion is the strongest protection tool available on suna11. It is designed for players who feel that they are no longer able to control their gambling activity and who need a firm, enforced break from the platform. Unlike a time-out, a self-exclusion is irrevocable for the period you select and cannot be lifted early under any circumstances.

Available Self-Exclusion Periods

• 6 months — for players who feel they need a significant structured break.
• 1 year — for players experiencing more persistent difficulties.
• 3 years — for players seeking a long-term distancing from online gambling.
• Permanent (indefinite) — for players who wish to close their suna11 account on responsible gaming grounds and do not intend to return.

What Happens During Self-Exclusion

Once a self-exclusion is activated, the following steps are taken immediately:

• Your account is locked for all real-money gaming activity.
• All pending promotional bonuses and free spins are cancelled and forfeited.
• You will be unsubscribed from all marketing communications for the duration of the exclusion.
• Any existing real-money balance in your account remains accessible for withdrawal only — you may contact support to process a withdrawal of your remaining balance at any point during the exclusion period.
• suna11 will take reasonable steps to prevent new accounts being created using the same personal details during the exclusion period.

Requesting Self-Exclusion

You can request self-exclusion directly through the Responsible Gaming section of your account settings, or by contacting our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address, your preferred exclusion period, and a brief confirmation that you are requesting this on responsible gaming grounds. Your request will be actioned within one hour of receipt, 24 hours a day, 7 days a week.

5 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, and many people do not recognise the signs until gambling is already causing significant harm to their finances, relationships, or mental health. Understanding the warning signs is an important first step towards regaining control.

The following are common indicators that gambling may have moved beyond entertainment and become a problem:

• Spending more money on gambling than you originally planned or can afford to lose.
• Borrowing money — from friends, family, or financial services — to fund gambling activity.
• Chasing losses by placing increasingly large bets in an attempt to win back money you have lost.
• Feeling anxious, irritable, or restless when you are unable to gamble.
• Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
• Lying to friends, family members, or colleagues about how much time or money you spend on gambling.
• Using gambling as a primary way to cope with stress, anxiety, boredom, or emotional distress.
• Repeatedly trying to cut down or stop gambling but finding that you are unable to do so.
• Continuing to gamble even after it has caused serious financial difficulties or relationship conflict.

If you recognise one or more of these patterns in your own behaviour, please do not hesitate to reach out to our responsible gaming team or to one of the external support organisations listed in the Support & Resources section below. Seeking help is a sign of strength, not weakness.

6 Self-Assessment Questionnaire

The following questions are adapted from widely recognised problem gambling screening tools. Answer honestly and privately — this questionnaire is for your own reflection only and is not submitted to suna11 or any third party. If you answer "yes" to three or more questions, we strongly encourage you to contact our responsible gaming team or an external support organisation.

If your answers concern you, please take action today. The tools described on this page are available to you right now, and our support team is available 24 hours a day to help you access them without judgement.

7 Support & Resources

suna11 encourages any player who feels that gambling is causing harm — to themselves or to someone they care about — to seek support. The following resources provide confidential, professional guidance for people affected by problem gambling in Bangladesh and internationally.

International Support Organisations

While dedicated problem gambling helplines within Bangladesh are still developing, the following internationally recognised organisations offer online resources, self-help programmes, and confidential counselling that are accessible to players in Bangladesh:

• Gamblers Anonymous (GA): A peer-support fellowship for people who wish to stop gambling. GA operates a 12-step recovery programme and hosts online meetings accessible worldwide. Resources available at ga.org.
• GamCare: A UK-based charitable organisation providing information, advice, and free counselling for anyone affected by problem gambling. Online chat support is available in English at gamcare.org.uk.
• Gambling Therapy: An international online service offering free practical advice and emotional support to problem gamblers and their families, operated by Gordon Moody. Available in English at gamblingtherapy.org.
• BeGambleAware: Provides a national gambling helpline and extensive online resources covering all aspects of problem gambling, including financial recovery guidance. Available at begambleaware.org.

Mental Health Support in Bangladesh

If gambling-related stress is affecting your mental health, the following services operate within Bangladesh:

• Kaan Pete Roi: A Bangladeshi emotional support helpline offering confidential telephone counselling in English and Bengali. Contact details are available through their official website.
• National Mental Health Helpline: The Government of Bangladesh operates a national mental health helpline — consult the Directorate General of Health Services (DGHS) website for current contact details.

8 Contact Our Responsible Gaming Team

suna11's responsible gaming team is a dedicated group within our customer support function, trained specifically in problem gambling identification, intervention, and welfare referral. You can reach us through any of the channels below, 24 hours a day, 7 days a week, 365 days a year.